Retail Training Specialist

About This Role

We are looking for a dynamic and results-driven Retail Training Specialist to join our Sales and Operations team. This role is responsible for developing and delivering training programs that enhance product knowledge, selling skills, and customer service excellence across all stores.

What You'll Be Doing

• Module Creation Develop clear, accurate, and comprehensive training modules, including structured guidelines, lesson plans, and presentation materials. Ensure that all content aligns with brand standards, product updates, and company objectives.
• Conduct Training Facilitate training sessions for newly hired and existing staff, focusing on product knowledge, brand familiarization, selling techniques, customer handling, and service excellence. Conduct refresher courses and upskilling sessions as needed.
• Training Management and Documentation Monitor and manage all conducted training sessions. Maintain detailed records of attendees, topics covered, and training outcomes to track progress and identify learning gaps among sales staff and store supervisors. Use insights to continuously improve training effectiveness.
• Training Needs Analysis Assess and identify training requirements through performance reviews, sales data, customer feedback, and store visits. Analyze skill gaps and learning curves of sales staff and supervisors to design targeted and relevant training programs.
• Standardization and Communication Disseminate finalized training materials and updates across the organization to ensure all teams have access to the latest standards, guidelines, and best practices.
• Performance Support and Evaluation Collaborate with store supervisors and managers to assess training effectiveness. Provide recommendations and action plans based on performance gaps, customer feedback, and sales results.
• Other Assigned Duties Perform other tasks and responsibilities that may be assigned by management from time to time, including participation in company initiatives, special projects, and cross-functional activities in support of organizational goals.
• Training Modules Well-developed and updated training materials, including manuals and presentations.
• Training Management Reports Comprehensive documentation of training sessions, attendance, and performance evaluations.
• Customer Service Improvement Initiatives Programs and action plans aimed at enhancing overall customer experience and service quality.
• Performance and Learning Assessments Regular evaluation reports highlighting staff progress, knowledge retention, and areas for improvement.
• Training Needs Analysis Reports Data-driven assessments identifying

Requirements

• Bachelor’s degree in Business, Marketing, or any related field
• Experience in retail training, sales, or similar role is an advantage
• Strong communication and presentation skills
• Confident, engaging, and comfortable speaking in front of groups
• Organized, detail-oriented, and proactive
• Willing to travel for store visits and training sessions

Benefits

• HMO
• Allowances
• Life Insurance

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