Store Supervisor (SM San Jose Del Monte)

About This Role

As the Store Supervisor, you will play a crucial role in overseeing the day-to-day operations of the store, ensuring exceptional customer service and driving sales performance.

What You'll Be Doing

• Manage and lead a team of sales associates, providing guidance, coaching, and support to ensure exceptional customer service and smooth daily operations.
• Prepare and monitor store personnel schedules, attendance, and manpower deployment to ensure adequate staffing at all times.
• Oversee inventory management, including stock receiving, monitoring, replenishment, stock transfers, and product availability to maintain accurate inventory levels.
• Conduct regular inventory audits and physical counts (P-count) to ensure stock accuracy and minimize discrepancies and losses.
• Monitor fast-moving and slow-moving items and coordinate with the warehouse and merchandising team for proper stock allocation and replenishment.
• Analyze daily and monthly sales performance, customer feedback, and store reports to identify opportunities for improvement and implement strategies to drive store performance.
• Ensure the store meets and exceeds daily and monthly sales targets through effective merchandising, upselling, and promotional activities.
• Collaborate with the regional management team to develop and execute store-level initiatives aligned with the company’s overall business objectives.
• Maintain high standards of store presentation, cleanliness, and visual merchandising to create an inviting shopping environment.
• Manage and resolve customer inquiries, concerns, and complaints in a professional and timely manner.
• Prepare and submit accurate daily, weekly, and monthly operational and sales reports.
• Adhere to company policies, procedures, and safety regulations to ensure a safe, organized, and compliant work environment.

Requirements

• Minimum 1-2 years of experience in a retail store supervisory role, preferably in the fashion or footwear industry.
• Strong leadership skills, with the ability to motivate and develop a team of sales associates.
• Excellent customer service orientation and problem-solving skills.
• Proficient in inventory management, data analysis, and sales reporting.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
• Familiarity with retail operations, including merchandising, visual display, and store maintenance.
• Enthusiastic, adaptable, and committed to driving continuous improvement.

Benefits

• HMO & Life Insurance
• Vacation and Sick Leave
• Employee Discount
• Cash Sales Incentive
• Government-Mandated Benefits

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